Customer Service Consultant

Bilingual Customer Service Consultant -Software Support (Dutch)
Brighton circa 25k, plus benefits and bonus package

Our client is a recognised market leader in On Demand, integrated Front office software for the staffing and recruitment industry.

Throughout the recruitment industry, their software solutions are utilised worldwide, by a wide range of staffing and recruitment firms – from emerging new businesses to large, global, multi sector recruitment organisations.

Due to fantastic growth in the UK, we are looking to employ an Bilingual Application Support Analyst based in Brighton. 

The role offers full training in the software, but does require a background in customer service.

Position Overview:

In the Applications Support Analyst role, you will be the first point of contact for clients in resolving technical and application related inquiries regarding the software product. In assessing and resolving end-user questions you will work to ensure that the core team of Analysts and Engineers continues to deliver world-class technical and application support across a dynamic and growing customer base.

Responsibilities:

· Help resolve software and technical questions for the customer efficiently and effectively

· Gather the required information necessary in order to best handle customer software and technical inquiries

· Manage customer expectations regarding estimated response times for issue resolution

· Extensively research and document customer technical issues

· Collaborate with Technical Support team members to properly manage customer inquiries and escalate where appropriate

· Partner with Technical Support team members on various strategic projects when needed

Required Qualities/Skills:

– Bilingual skills in Dutch and English
– Strong background in customer service or related.
– 1+ years’ work experience in delivering software support desirable, but not essential as full training will be given

– Must have passion for being part of a hardworking, winning team

– Ability to multi task in a face-paced environment 

– Have excellent ability to learn and articulate software-related and technical concepts

– Strong listening skills

– Excellent customer service skills

– Must have strong attention to detail when communicating with customers (verbal & written)

– Ability to empathise with customers and convey confidence

– Must have basic understanding of internet connectivity and networking

– Must have familiarity with Microsoft Word, Excel and Outlook

– Understanding of e-mail technology (SMTP, iMail etc.)