Customer Services Coordinator

Customer Services Coordinator – Fashion Retail – £12.08ph

Are you an experienced Customer Services Coordinator looking for a new exciting opportunity?

Our client is busy, growing and looking for talent.
Founded in 2006, the company has gradually grown into a world- renowned brand.
The company ethos is to be fun, functional, fearless, forward, fluid and honest.
They’re busy, growing and looking for talent.

Humour, discipline, originality, efficiency, rigour and brilliance!
If you exhibit any – or perhaps all – of the above, and are in the market for a new post or an inspiration upgrade, we’d love to take a look at your CV.

Job Title: Customer Service Co-ordinator
Reports To: Customer Service Supervisor

The Role:

The aim of the business is to positively promote communication with the consumers in an informal, fun and personal way. The role will be part of a team responsible for the consumer interface, delivering the highest level of customer services.

Key responsibilities

• Providing help and advice to customers who have bought, or who need guidance buying, the company product throughout the world
• Communicating courteously and professionally with customers by telephone, email and letter
• Order placement and customer service for all B2C customers
• Provide customers with stock availability and order/delivery status updates in a pro-active manner
• Receiving, printing, keying and checking orders daily into in-house order system.
• Process order amendments such as change of quantity, date, colour etc.
• Process credits as a result of returns, damages, shortages, etc.
• Investigating and solving customers’ queries which may require communicating with the original retail store and escalating internally as necessary.
• Keeping accurate records of discussions or correspondence with customers
• Keeping up to date with all company products and services
• Build strong relationships with the immediate stakeholders such as the operations team, the finance team, sales, marketing and the ecommerce team as well as 3rd party providers
• Pro-actively keep up-to-date on the latest product developments and attend regular product training sessions and work very closely with product development and marketing
• Working very closely with operations to establish exactly what stock is free to sell and when stock is due to arrive etc.
• Posting information/ responding to questions on Twitter/ Facebook as appropriate to reach as wide an audience as possible

Experience and skills

• Experience of a telephone-based role
• NVQ Customer Services would be an advantage
• Experience of handling customer complaints
• Must have worked in a commercial environment
• Experience of using a CRM system is beneficial
• Articulate and clear in both spoken and written forms
• Excellent communication skills when dealing with customers
• Grammatically accurate and able to identify and convey solutions quickly and concisely
• Flexible and hard working
• Experienced user of Microsoft office applications e.g. Excel, Outlook, Word and online websites etc.

This is initially a three month temporary contract. We are looking for candidates who are immediately available.

To apply, please waste no time in sending your CV.