Customer Service – Appointment Setter

Salary: £26,000 per year

I am working with a company based in Yeadon who are looking for appointment setters/customer service representatives for their busy company within the healthcare sector.

The roll will involve but will be limited to:

• Outbound calling to customers who have made enquiries about the company’s services
• Handling incoming calls from customers regarding services
• Having an excellent product knowledge, following internal training
• Fact finding from the customers
• Selling of company products and services to secure appointments for sales rep
• Updating inhouse system with accurate customer details
• Having an excellent customer service manner, written and verbally
• Persuasive and influential personality to negotiate and close leads
• Managing sales reps diaries and booking in appointments with prospective customers
• Working as part of a team, liaising between departments to get the best journey for the customer

Candidate experience required:

• Excellent telephone manner
• Excellent Negotiation skills
• High attention to detail
• High IT proficiency with Microsoft office packages
• Ability to prioritise workloads
• Ability to build good and lasting relationships

The role is a full-time permanent position of 39 hours per week, 9am – 5.30pm and inclusive of one late shift per week of 11am – 7.30pm and 1 in every 3 Saturdays.

starting salary of £26,000 per year+ achievable OTE of £37,500

20 days annual leave + 8 Statuary days, free on-site parking, immediate starts available, daily incentives and company discounts.

To be considered for this position please send an up-to-date CV below.