Customer Services Coordinator

Salary: £26,000 per year

Customer Services Coordinator

Bracknell, Surrey

£26,000 per year depending on experience

Monday to Friday

Our client has been Inspiring creativity since 1783. Artists are at the core of everything they do. They develop, produce and deliver products, which are not only fit for purpose, but exceed the expectations of the artists community.

We have a wide customer base from artists, schools to large supermarket chains. They believe in ‘sales through service’. That means always giving customers the best, world class service, making them feel welcome and helping them choose the right product. You must have excellent customer facing and communication skills (emails and phone).

Key Duties of the Customer Services Coordinator are:-

* Dealing with enquiries from both internal and external customers, i.e. Production, Warehouse, Marketing, Purchasing, Sales Representatives, third parties such as Freight Forwarders and freight carriers

* Processing and progressing orders, to ensure the customer knows information about order, status, progress, latest delivery details, problems, alternatives, etc. Expectation is that you take full control from order entry to Invoice for your customers.

* Processing customer complaints and credit notes quickly and accurately, pinpointing any problems and be confident to raise ideas to streamline process.

* In contact with customers and being the voice of the business through Calls, Emails, Chats, any way customers like.

Key skills and attributes required include:

* Not deterred by barriers, be positive and look for solutions.

* Able to use MS Office to a high level.

* Able to communicate confidently and clearly, both verbally and written.

* Team worker

* Keen to take control of customer processes and work under own initiative.

* Have a passion for offering great service.

* Experience preferred in B2C environment.