Customer Services Manager

Salary: £42,000 per year

Customer Services Manager | to £35,000 | Manchester | Fit Out & Interiors | Permanent

We are currently looking for a Customer Services Manager to join a unique business just South of Manchester, renowned for supplying exceptional washroom fittings to the construction industry.

As a family business, every project or partnership they are involved with truly matters, bringing a personal touch and level of detail you don’t see every day.

It is therefore no surprise then that the Customer Services Manager role is a very important role within the business, with the post-holder responsible for communicating, delivering and improving the customer journey.

We are looking for somebody who can act as the key conduit between sales and operations and who thrives on communicating with customers to ensure their experience is second to none

Customer Services Manager – key responsibilities:

• Improve customer experience
• Work closely with the sales team to ensure they have all support required
• Helping to grow and influence the team to support sales efforts
• Managing the customer services email inbox
• Acting as the first point of contact within the business
• Work closely with the finance team to ensure payments are made on time
• Liaising with operations to provide consistent communications with customers

Customer Services Manager – qualifications, skills and experience

• A genuine passion and firstclass attitude
• Team player
• Genuine appreciation for design
• Experience in a customer services capacity
• Experience within construction, washrooms, joinery, drylining or an allied industry would be ideal but not essential
• Exceptional communication and interpersonal skills

This is a great opportunity to make a real difference within an industry leader in their field.

or contact to find out more.