Customer Services Manager

Salary: £26,400 – £30,000 per year

RM Recruit are working with our Walsall based Housing Assocation client to recruit a Customer Services Team Leader for circa 12 months. There is scope for this role to tranisition into a permanent job given the positive changes in the organisation.

Main duties include:

• Providing a high quality, responsive and efficient housing management service to residents and leaseholders and being the first point of contact for all housing management and repairs enquiries from residents.

• Possessing the ability to manage staff and the teams’ workload which can include carrying out tasks for other teams and departments.

• Adapting to the leadership role and manage a small team of staff whilst being customer facing and showing a willingness to be flexible enough to be able to multi-task on a number of work priorities at any time.

• Ensuring all residents receive high standards of service including, where appropriate, first time resolution for service complaints.

• Raise/report housing repairs on the housing/repairs system.

• Ensure the delivery of highly efficient administrative support including but not limited to updating and maintenance of all records (manual and computerised), the preparation and organisation of all correspondence and other requirements for meetings.

As the ideal candidate, you will possess team leader / managerial experience ideally in a Housing association setting however, candidates from outside of the sector will be considered. You will possess excellent written and verbal communication and interpersonal skills and have the ability to manage multiple areas of work