Customer Service Traineeship / Apprenticeship

No Experience Required/ Full Training and Support Given

Based in Liverpool, Connect Fundraising Solutions are a contact and communications company specialising in Direct Mail and Call centre activity for both charity and non-charity clients. With more than 60 employees CFS is responsible for sending out over 15 million pieces of direct mail each year as well as making 6 million phone calls. CFS have a number of private and charitable organisations they work with and as such are always looking at ways to innovate and get a better return on investment to their clients. Although they are a private organisation, they have a charitable heart and ensure their customers come first.
Connect Fundraising Solutions are growing, and have committed to over 120 job vacancies places in 2014, following on from a Traineeship within their contact centre.

Traineeship (13 Weeks usual benefits, plus travel expenses)
To fully prepare you for your interview and potential apprenticeship within the contact centre, a 13 week course has been specially created with the employer, giving you the best possible chance of succeeding. During your 13 weeks you will gain;
•Personal and Social Development Certificate
•6 Weeks work experience within the Contact Centre
•Customer Service Technical Certificate
•Maths and English Functional Skills
•Training sessions bespoke to the employer
•Interview and Assessment training

Following an interview, if successful, you will then go onto an Apprenticeship, and a full time, permanent job.

Apprenticeship (Above Apprenticeship Wage, plus bonus, moving to £26,000 p.a. basic, plus bonus)

Role Purpose
You will be part of an outbound team making calls with the objective of enhancing your data and maximising on sales opportunities. You will be targeted on a number of areas such as number of dials, number of contacts and number of sales generated. This will be linked to a bonus scheme.

Key responsibilities
•To make outbound calls to customers.
•To capture information correctly from your customers
•To communicate clearly and precisely to your customers
•To work towards and ultimately achieve the targets set to you by your manager
•To use your questioning and listening skills and Understand your customer’s needs
•To utilise the call centre technology provided.
•To be polite and represent the business respectfully
•To overcome objections
•To work towards personal goals and ambitions set with you in your 121’s
•To always be punctual and respectful of other employees

Person specification
•Motivated
•Committed
•Hard working