Customer Service Team Leader – SAP Experience Vital

Our client based near Bedfont Lakes are seeking a Customer Service Team Leader to join their Customer Service department. The successful professional will be the first point of contact for senior Sales and Customers and will be responsible for the planning, receipt and action of all orders, queries and lead time.

If you have a minimum of 4 years Customers Service Management experience with experience dealing with retailers and are looking for a new challenge this could be the right opportunity for you.

Key duties include:

Building strong relationships with the team and customer
Recommend any changes to the processes and procedures – identify any weaknesses
Manage daily activities across the team – processing orders, checking product availability, credit management resolving issues
Manage daily and weekly reports
Manage 4 Customer Service Coordinators
Working with the Logistics team

We are looking for high calibre Customer Service/ Order management professionals with the following:

Supply chain/Order management background – Strong knowledge of Supply Chain processes
Customer Service Management experience
Strong decision making skills
SAP experience is VITAL
Able to manage a small team

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.