Customer Service Officer

Customer Service Officer – The Company:
Working for this fast paced, international organisation based in Wembley, you will be responsible for providing a high standard customer service to external and internal customers.

Customer Service Officer – The Role:
• Coordinate & manage SAP orders processing purchase orders, sales orders and invoices as well as delivery information for customers working to required timescales.
• Provide support to Key Account Managers on offers (compile offer letters), projects, costs and customer queries.
• Generate, analyze and be responsible for accuracy of all reports issued to customers and internal departments on a daily, weekly and/or monthly basis to required timescales.
• Acquire good knowledge of SAP SD/MM processes, be responsible for accuracy of SAP master data and proactively investigate and try to identify the cause of SAP issues.
• Manage card artwork process including new designs, proofing, scheduling and coordination.

Customer Service Officer – The Candidate:
You will have previous experience in a customer service role with good knowledge of SAP SD/MM processes. You will have excellent communication skills with good attention to detail and the ability to manage your time effectively ensuring that you provide the highest customer service at all times.