Customer Service Officer

Customer Service Officer

A fantastic opportunity has arisen for a Customer Service Officer to join their existing Customer Service Team. As a Customer Service Officer you will be promoting their service to both existing and new customers, and provide clerical and administrative support for the Sales and Marketing department.

Key accountabilities:
*Opening of the morning post
*Ensuring any customer updates are updated onto their database
*Liaising with other departments within the business
*Dealing with customer administration
*Processing enquiries from their website, mailers and telephone
*First line contact with the customer
*Arranging hotel reservations and travel for allocated Business Development Managers
*Arranging bookings
*Ensuring the office is well stocked with stationary
*Assist with proof reading, preparation and packing of mail shots

Candidate experience:
*GCSE English and Maths at grade C and above
*Ideally previous experience in a busy office environment
*Ability to follow multiple instructions and understand priorities
*Methodical and organised
*Excellent communication and telephone manner
*IT Literate
*Ability to work with others and on your own initiative

This will offer the successful candidate an excellent career with a market leading organisation and will be offered a rewarding financial package. by forwarding your current CV and a covering letter.
Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.

Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
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