Customer Service Manager
Full job description
AR Hine Associates
Salary: £26,000 per year
My client is seeking for an experienced E-commerce Customer Service Manager to manage the delivery of high-quality professional service to customers on a day-to-day basis
We are looking for an excellent people manager that embodies the company goals, leading the customer service department while assessing work performance and identifying areas for improvement and training opportunities.
The Role of Customer Service Manager
Promotes positive change, effective feedback, and good communication with all team members and other management
Communicates business goals, KPI, staff and department performance with senior leadership team.
Makes sure that the Customer Experience is operated to high standards with the goal to ensure that all activities are carried out productively and efficiency in line with company values
Delivers excellent Service to customers.
Uses industry and company knowledge to facilitate a customer-focused workflow and to implement processes to increase efficiency.
The Candidate for Customer Service Manager
- Experience of working in a start-up or SME environment desirable
- Proven team management experience in customer services/office management
- B2C e-commerce experience essential
- Excellent communicator
- Knowledge and experience of using a CRM/ERP system
- Comfortable reporting and analyzing data for management
- Strong IT skills
- A natural flair for building strong relationships
- Passion for providing excellent Customer Service
To apply for this job please visit definitejobs.co.uk.