Customer Services Manager – Part Time
Full job description
Solutions2Recruitment
Salary: £26,000 per year
Our client are a successful retail business who work in a niche sector and due to growth they are looking for a customer service focussed person to deliver first class customer service.
Great small friendly team and lovely premises.
They are looking for ideally a person to work 4 days a week and some saturday mornings on a rota basis. However they could be flexible on hours for the right person.
Purpose of the Job
To take prime responsibility for ensuring excellent service standards are delivered to all our customers. Work
effectively as part of a small team to assist management and sales staff to achieve sales targets.
Principal Accountabilities
* Ensure all e-mail and telephone enquiries are dealt with quickly and effectively
* To have a good knowledge of all the products in order to provide customers with professional advice
* Make sure customers are kept informed about the status of their orders and the Manager is made aware of any issues
* Check all fulfilment of on-line orders to ensure accuracy of parcels dispatched
* Accurately input courier consignment numbers into our systems to make sure we have appropriate tracking and ensure only unfulfilled
orders remain ‘open’
* Take telephone orders as required
* Monitor the orders held for in-store collections and ensure customers are collecting in a timely manner
* To help maintain the accuracy of the EPOS System by ensuring new deliveries and stock from embroidery is correctly added
* Build a good working relationship with the customer services department of our courier company to ensure we are kept aware of any
delivery issues that will impact on our customers
* To act as primary cover for the Sales Assistant as required
* To assist with the preparation and counting of stock at all stock takes
* Undertake any other ad-hoc tasks as set by management
* To attend briefing and training sessions as required
* To ensure your punctuality, attendance and personal appearance meets company standards
* To bring to the attention of the Manager any issues that may be prejudicial to the successful and smooth running of the business
generally.
* Comply with all company policy and procedures at all times.
£26,000 per year
Retail experience would be advantageous but certainly not essential.
To apply for this job please visit definitejobs.co.uk.