Customer Service Inventory / Sales Support Coordinator

A well established global manufacturer within the construction industry, based in Hammersmith is looking to recruit a Customer Service Inventory / Sales Support Coordinator. This is a great opportunity for someone with exceptional skills in business to business customer service. The role requires order processing, logistic and distribution queries, complaints, credits and returns, invoicing and stock control.

Duties include:

Provide a world class service to external and internal stakeholders whilst being responsible for facilitating all actions and effective processing of all orders ensuring that correct prices are quoted and the right products are delivered.
Develop a close relationship with all customers, suppliers encouraging them to continue a long-term partnership, add value to the business, with appropriate invoicing, reporting and administration.
Complete company administration such as holiday rota’s, coordination with RW HR & Finance for contracts and preparation of outlook documents for business director and financial controller.
Ensure that orders are processed in an efficient and effective way.
Order processing of direct loads with production and external vendors and following through with the relevant supplier to timely delivery.
All correspondences to be checked for accurate prices and product match.
Processing of customer enquiries and communication between related parties.
Maintenance of customer records.
Management of Credit Requests. Investigating and processing of credits, liaising with accounts department where necessary.
Updating customer orders with dates requested by customer.
Invoicing to be carried out daily for goods delivered for both Direct and Cannock deliveries.
Keeping an organised filling system, all invoices, POD’s to be filled on a daily/weekly basis.
Inputting stock arriving at warehouse correctly and promptly to ensure back orders are dispatched on time.
Occassional support to Sales Director with admin and conference bookings.
Administration and assistance with reports required on a weekly basis for UK Management team.
Stock control system. Replenishment of stock at local warehouse. Liaise with Internal Sales Co-ordinator for any special requirements.
Processing and co-ordinating quality/product/service complaints and liaise with all relevant parties to achieve settlement.
Maintaining and accurately creating/extending new product codes as required.
Maintaining and updating claim back documents with timely distribution as required.
Company administration such as holiday rota’s & coordination
Preparation of outlook documents for business director and financial controller.
Dealing with all stakeholders to sell products in a coordinated way.Skills and Experience required:

B2B customer service experience within a distribution environment
Experience of logistics and delivery arranging
Written and spoken English Language to a high professional business level
Customer service / Sales Support experience within the construction industry advantageous
PC literate on Microsoft Word, ExcelHuntress Group does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role.