Customer Services Representative

To provide a comprehensive clerical support to the Customer Service Department within the Express Customer Services Department. You will be responsible for the data entry of Proof of deliveries (PODS) on to our bespoke system, along with dealing effectively with customer queries, and running reports.

Data Entry on to proof of delivery system
Answering customer queries via both email & telephone within a timely manner
Updating bespoke system with data relating to the tracking with relevant customer details
Running reports using system and tracking overseas Agents for information on deliveries to ensure on time delivery
Finding copy documents of AWBs & sending on to Customers when requested or daily
Replying to customer’s requests for updates on shipments exported, tracking shipments and providing accurate information
Any other reasonable requests

The ideal candidate should have:

Proven previous experience of working within a similar role within an international Courier Company or similar.
A high level of customer service skills
Good and accurate data entry skills
Good attention to detail
Excellent communication skills both written & verbal
Knowledge of MS Office – including outlook and excel
Ability to work on own initiative, and experience of troubleshooting
Team Player
Completion of Aviation Security Certificate Level D Essential – training provided