Customer Service Coodinator

One of London’s leading property developers are looking to recruit a Customer Service Coordinator. My client creates vibrant high spec residential developments across the capital. They are looking to recruit a strong Customer Service Coordinator with excellent organisation skills. The right candidate will be completely involved in coordinating the team on a day to day basis and will need to be confident in dealing with escalated issues and interaction with high net worth individuals

Provide secretarial support to the Customer Service Executive- including typing letters and ensuring all file notes and follow up letters are provided.
Provide ad hoc secretarial support for Customer Service Managers.
Input customer details and plot details on the database.
Update contact details, plot addresses etc., on an on-going basis.
Log all calls coming into office and pass on to the relevant recipient.
To action urgent calls. To use discretion where action is required on other less serious issues.
To ensure written instructions sent to sub-contractors using the Contra Charge form
To daily update the Contra Charge form to chase for actions.
To inform Customer Service Manager when ‘pink’ notification is being sent out and alternative sub-contractor being appointed.
Maintain Alternative Sub-Contractor file.This opportunity also offers full support, further education and continued training. My client is actively recruiting and are looking to take the selected candidate on as soon as possible

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