Customer Service Assistant

Salary: £26,000 per year

SF Recruitment are currently recruiting for a customer service Advisor for my client in Wellingborough. This company has a long and rich history with an excellent reputation. They understand the importance and value of their people. You will be joining a small and friendly team.

Are you a strong communicator with good people skills?

Do you enjoy talking to customers and have strong administration skills?

Permanent role Mon- Fri 9am to 5pm with a 1-hour lunch break. Excellent benefits to include Life assurance, Income protection, Pension scheme, subsidised gym and much more!

This role will include mailings, processing customer orders and general fulfilment. Ensuring a first-class efficient service is provided through the order process, from placement to despatch.

THE ROLE:

– Assisting with the daily fulfilment and third-party products and services through the administration and dispatch of letters, bespoke mailshots, and publications to agreed timeframes.
– To assist with the daily running of the post room and Goods in services.
– Hand closing of a variety of items for a high-profile client
– Taking and processing customer orders and queries via telephone, email, and online platforms with exceptional levels of customer service.
– Providing a variety of physical fulfilment services from pick and pack to bespoke hand enclosure both in addition to digital fulfilment services.
– Data input using a range of customer databases.
– Coordinate courier deliveries for larger dispatches.
– Record and generate invoices to high standards of accuracy
– Supporting Post Room services, including the sorting and distributing of incoming and outgoing UK and Overseas mail.
– Adhere to company policies/guidelines around customer and financial data handling in compliance with GDPR and current law.
– Ensuring timesheet records are completed accurately.
– Assist in providing stock control reports of customer stock and packaging.
– To provide support to other areas of the department as and when required.
– To ensure the companies Health and Safety policy is adhered to.

WHAT YOU’LL NEED

– Excellent interpersonal and communication skills both written and oral.
– Proficient in Microsoft Office applications.
– Having the ability to continually learn, take on feedback, try new things, adapt, grow, and change with the business.
– Strong organisation skills and being able to work as part of a team are key.
– Ability to work flexibly to strict deadlines and under pressure.
– Ensuring the fulfilment and order taking services provided to all clients are executed correctly and accurately avoiding reputational damage

If this sounds like you, please do get in touch and hope to speak soon!