Customer Service Agent – Revenue

Thames Water Swindon
Customer Service Agent – Revenue

This is a great opportunity to join a highly motivated and fast paced team within Thames Water. Working in the prestigious revenue team you will have the opportunity to provide a first class resolution service for customers.

What is the purpose of the role?

To handle and resolve both inbound and outbound customer enquiries relating to customer billing. The role will be focused around handling customer billing issues such as collection of payments and provide first class customer service to Thames Water customers.

What will this role involve?

– Making and receiving customer calls to discuss their bills and payments

– Conducting a high number of outbound and inbound calls per day

– Meeting quality monitoring targets as given by line management.

– To be the voice of Thames Water to customers and represent the company professionally..

What skills are we looking for?

You will have a strong background in Customer Service and have experience in working in a contact/call centre environment.

You will be able to deal effectively with customer issues in a professional manner.

A clear and concise communication style is essential and you should demonstrate a brand awareness to ensure that Thames Water is delivering a consistently high service to its customers at all times.

You must have the ability to work within a fast paced, sometimes pressurised environment.

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Pertemps is an Equal Opportunities Employer