Customer Service Administrator

Customer Service Administrator

Job Description

Our client are looking for a Customer Service administrator, with experience of import/export customs procedures and English, French or Italian language, to join the busy operations team at our West End offices, working 09:00 to 18:00 Monday to Friday (including a one hour break each day), to ensure the best possible experience for all our clients. to ensure the best possible experience for all our clients.

The company offers the following benefits:

Annual Leave;

·£30-35k Basic Wage DOE

·28 days per annum (including 8 national holidays).

·Annual leave days increase with longevity.

·Additional discretionary leave given over Christmas period.

Annual Salary Reviews & Performance Bonuses;

·Salaries reviewed annually and are increased based on performance & longevity.

·Discretionary bonuses are awarded based on performance.


·On-the-job training provided.

Other benefits;

·Pension Scheme (subject to eligibility).

·Cycle To Work Scheme – administered through ‘Green Commute Initiative’ (subject to qualifying criteria).

·Electric Car Scheme – administered through ‘The Electric Car Scheme’ (subject to qualifying criteria).

In return for all this, we require a Customer Service Administrator – the role involves, but is not limited to, the following responsibilities:

·Assist with shipping documentation

·Provide quotations to current and potential customers

·Liaise with overseas offices

·Keep customer up-to-date, via email and telephone

·Provide solutions to our customers requirements

·Answer telephone calls and email enquiries

·Stock maintenance for customers

·Travel abroad when necessary

·Build and maintain relationships with customers

·Assist the Manager and colleagues as necessary in order to support the team.

·Undertaken additional duties, or assist other members of staff, as may be reasonably requested by your Manager or the Directors.

The knowledge, skills and experience required from our Customer Service Administrator is:

·Basic knowledge of import/export customs procedures/customs clearance (essential)

·Experiences in customer service/logistics (essential)

·Ability to build and maintain good working relationships with customers and colleagues (essential)

·Attention to details and problem-solving skills (essential)

·A good knowledge of the English language, both verbal and written (essential).

·The ability to prioritise and organise own workload to tight deadlines (essential).

·Sound knowledge of IT systems – Word and Excel (essential)

·A good knowledge of French and/or Italian language, both verbal and written (essential)

·Hold a full UK driving licence (desirable).

·Experience of Boxtop/Boxtrax IT systems (desirable).

·Experience of transporting valuable goods (desirable).

Due to the nature of the role, there are a number of compulsory checks that must be carried out:

1.A criminal record check – basic disclosure, carried out by the Disclosure & Barring Service.

2.A full 5-year reference history, with any gaps in employment scrutinised and accounted for.


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