Customer Service Agent / Administrator

Customer Service Agent – Financial Services Support Agent / Administrator

Contract type: Temporary with a view for a perm role.

Hours of work: 35 hrs pw Monday to Friday – Hours; 9am – 4.30pm or 9.30am -5pm

Salary: £26,000per year

The Client:

Our client is an established major international player within the Home Shopping and Fashion market.

The company is currently looking for experienced administrators to join their Financial Services Department located in their Bradford operation.

This is an excellent opportunity to join a vibrant and forward thinking team in this challenging and involved role.

We are looking for individuals who are interested in long term positions and who would like to establish their career within this global business.

The Role (duties):

Successful candidates will be providing advanced administration and customer support for the busy and well established Financial Team.

You would be expected to work under your own initiative and have the ability to work without direct supervision.

This is a very varied position and some of the main duties are:

* Adhering to relevant regulations including Financial Conduct Authority and Data Protection Act
* Handling paper work relating to arrears and debt recovery from both customers and third parties
* Identifying and helping customers who are having difficulties making payments and running their accounts
* Dealing with inbound calls and diverse queries from customers
* Dealing with insurance and credit complaints within company procedures, regulatory requirements and timescales
* Dealing with merchandise and life claims
* Making sure that all customers are kept up to date regarding the progress of their query/ complaint
* Writing and designing letters to customers and third parties covering a wide range of issues and queries
* Ensuring that the information kept on the in-house systems is up to date and accurate
* Any other administration duties as and when required such as filing, data entry etc…

The Candidate:

Ideally you will have the following skills, experience and attributes…

* Excellent people skills with the ability to communicate clearly and concisely
* High level of literacy and numeracy (Minimum grade C in English and Maths GCSE)
* Driven to provide excellent customer service
* A friendly and informative approach with the ability to build rapport and trust
* Experience from a similar customer service/ administration role
* An excellent and assertive telephone manner
* Excellent letter writing skills
* Proactive
* Accurate
* Good IT and typing skills
* Experience in dealing with a wide range of customer queries and resolving them with your own initiative
* Ability and desire to quickly learn new skills and tasks
* Able to work as part of a team contributing to the group’s success

Our client provides all new starters with professional in-house training detailing each process, however successful candidates must demonstrate that the skills and abilities listed above are already acquired.

This is a temporary 6 months’ assignment with an opportunity to gain a permanent contract after the initial 6 month period.