Customer Service Administrator (Area Resource Controller) – 12 Month C

Otis Elevator Company is the world`s largest manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways. Otis is a wholly owned subsidiary of United Technologies Corporation. Headquartered in Farmington, Connecticut, USA, Otis employs more than 60,000 people, offers products and services in more than 200 countries and territories and maintains more than 1.35 million lifts and escalators worldwide.

We are currently recruiting for two Area Resource Controllers to join our busy service centre based in Leicester for 12 month fixed term contract roles. Although these are Fixed Term Contracts for initially up to 12 months, it would also be an excellent opportunity for the right individuals to showcase their ability to the business for other future permanent roles.

As an Area Resource Controller you will have excellent administration and customer service experience. Supporting a geographical area, you will be responsible for the planned maintenance and emergency breakdown calls in your area. This will include liaising closely with our engineers and customers, ensuring that KPIs are met and that all customers receive excellent service delivery including being regularly updated with the estimated time of arrival of an engineer. You will also be responsible for sourcing any parts essential for work to be completed. If any work is outside of the customers service level agreement you will work closely with the field to raise quotes, ensuring work is booked upon acceptance.

To be successful in this busy service centre, you will be able to prioritise your workload ensuring that relevant personnel are notified in a timely fashion of any urgent calls. You will also have strong administration skills so as to ensure that all relevant customer information is accurately recorded in the appropriate system and that parts are ordered on time.

We welcome applications from, Parts Administrators, Estimators, dispatchers, administrators, senior administrators, customer service agents, customer service representatives and call centre operatives. 

We are committed to the continuing development of every employee; therefore we encourage and strongly support career progression, with opportunities for promotion within our organisation and throughout the wider UTC global group.

Otis is an Equal Opportunity Employer.
Please note that due to the high volume of responses that we receive for opportunities across the UK, we are unfortunately no longer able to respond to each application directly or to provide further individual feedback. We will however contact you should we select you to attend an interview. Should you not receive a reply from us within 4 weeks, please assume that your application on this occasion has proved unsuccessful.