Customer Service Advisor

There is an exciting opportunity for dedicated, passionate Service Advisors to join our new growing site on Marlborough Street, on the edge of Leeds City Centre.

What we can offer you

*Salary: £26,000 per yearbasic plus on target bonus up to £26,000 per year
*25 days Holiday plus 8 bank holidays
*Discounted Gym Membership
*Childcare Vouchers
*Free phone and broadband after completion of probation period
*Westfield Healthcare
*Free lunch provided Monday to Friday – soup and sandwich
*Quarterly Award Scheme
*Fantastic career opportunities
*First class training held for 10 weeks
*Free parking after hours

Shift pattern flexible between the hours Monday to Sunday 8am to 9pm including bank holidays, a 2 x 15 minute breaks and half an hour for lunch. A 4 week shift rotation and only one weekend in 4 is worked.

About the job

At Plusnet we want people to draw on your life experiences and have the passion to look after our customers to a very high standard. Therefore we are looking for focused, career driven individuals with passion and urge to deliver a high level of Service and can quickly build a rapport with all kinds of people and resolve issues in a positive way whilst being responsible for:
*Good communication skills
*The passion to help customers
*Attention to detail and accurate note taking
*Retaining customers through problem solving and complaint handling
*Ensuring that the Plusnet workplace remains fun, relaxed and friendly!

To apply

You must be a hardworking, meticulous Advisor who can ensure that every new Plusnet customer is a happy one, without compromising on efficiency or quality and….
*Be flexible to work on a rota basis
*A back ground in Customer Service would be desirable
*Possess excellent communication skills and rapport building skills over the phone
*Have a caring customer focused attitude
*PC literacy
If it all adds up to the terrific career opportunity you’ve been waiting for please apply on the below link