Customer Service Advisors

Salary: £26,000 per year

Job Category: Customer Service Advisors

Location: West Bromwich

Working Hours: Hours: 37 Hours per week. The core opening hours of the Contact Centre are 8.00am to 8.00pm Monday to Friday. The various shift patterns for full and part-time posts will operate between the following hours: 8.00am – 4.00pm 8.30am – 4.30pm 9.00am – 5.00pm 9.30am – 5.30pm 12noon – 8.00pm

Contract Length: 3-month rolling contract

Overview:

We have an exciting opportunity for Customer Service Advisors to join our Customer Services Team. Our main objective is to help the people of Sandwell access the services we deliver.

We do this over the phone via our Contact Centre and through promotion of our online services. Are you: Driven and committed to providing excellent customer service? Enthusiastic and friendly? Flexible and willing to develop your knowledge and skills? Able to use your own initiative and also work as part of a team?

The role:

You will answer customer enquiries and requests about a wide range of services. You will have the ability to work in a fast-paced customer service environment and be a positive self-motivated person. You must be able to respond promptly as well as politely and accurately to resolve the customer’s query. You will be given training through your induction period

Key Requirements:

We are looking for people who have a proven track record of dealing with the public in a customer service role. You can demonstrate you are a good listener with clear communication skills who can remain calm and professional whilst displaying a caring and empathetic attitude, dealing with a diverse range of customers. The ability to record accurate details and use our IT systems is essential. You must have 3 GCSE’s at minimum Grade C, including English Language or equivalent.

Contact:

Call Team Hancox Read today quoting . We have a quick registration process and fast starts available.