Customer Service Advisor

Salary: £26,000 per year

Our client who is a specialist in healthcare and is looking for a Customer Service Advisor to join their busy team. Working with Healthcare providers and private individuals you will provide a high level of Customer Service to all their customer.

As a Customer Service Advisor, you will be responsible for the day-to-day tasks of the customer service department, covering all call centre duties. Providing an industry leading level of service, for their internal and external customers.

* Ensuring all KPI and SLA`s targets are achieved and maintained.

* Take ownership of complaints through root cause analysis and departmental ownership to improve process and resolution.

* To implement and demonstrate a “customer first mentality” across the team and business.

* To support wider team and business when required.

* To drive continuous improvement within department and wider business.

As a Customer Service Advisor, you will possess the following

* Team focused

* Customer first mentality

* Ability to make decisions & multi task

* Ability to engage with others

* Strong attention to detail and good listening skills

* Professional, positive and constructive communicator

* Flexible

Experience

* Proven track record in Customer Service

* Ability to use initiative and work independently

* Experience of working within a contact centre environment

* Ability to stay calm under pressure

* Highly accurate with meticulous attention to detail

* Detail and process-orientated

* Able to multi-task and prioritise

* High Standard of written & verbal communication