Customer Service Advisor

Salary: £26,000 per year

Customer Service Advisor

Wigston

£19,000 -£20,000

Monday – Friday

08:00 – 16:30

(WFH predominately but you will be required to WFO a couple of times per month)

The Client

My client is a global e-commerce business who has gone through phenomenal growth since opening their UK offices 5 years ago.

Due to customer demand, they are now looking to add a full time Customer Service Advisor to their busy service team.

This is fantastic opportunity for an experience Customer Service professional to join a forward-thinking thriving business.

Are you currently working within a service role? Maybe you want to move away from a call centre environment or want the benefit of WFH – if this sounds like you then please read on!

The Role

• Being the first point of contact for customers via email and phone
• Delivering excellent customer service
• Processing order
• Liaising with various suppliers
• Chasing up deliveries ensuring customers are aware of expected delivery dates
• Updating customer accounts accurately
• Processing returns and refunds
• Working with internal departments to ensure customers queries are handled efficiently
• Providing support to colleagues when necessary
• The opportunity to develop and build a career within the business

The Candidate

• Previous experience working within a service role essential
• Adequate working from home space with reliable broadband
• Excellent communication skills both written and verbal
• Passionate about going the extra mile
• Comfortable handling high volume calls/ emails during busy periods
• Competent with inputting data into CRM