Call Centre Customer Service Advisor

AO started small. An infamous £1 pub bet led to our launch in 2000. Fifteen years later, we have over two million customers, 1.7 million Facebook fans, with one in every four appliances bought online purchased through us. Our mission is to be the Best Electrical Retailer in Europe!

We are on the lookout for people who are driven to learn, have the ability to have fun as well as being smart and bold enough to try the unknown. Genuine, caring people make the difference, that’s why we only recruit people who embody the AO DNA.

Why not start your AO journey today?

What’s the Call Centre Customer Service Advisor – Weekends role all about?

You will be relentless and display passion while delivering a fantastic customer experience not because it’s expected but because you care! You will be expected to have fun while demonstrating adaptability to the needs to our customers and the business. We trust you to take ownership and be innovative when finding a solution. You need to be both robust and humble at the same time!

What will my responsibilities as a Call Centre Customer Service Advisor – Weekends be?

– To care about customers, dealing effectively with requests treating every customer as an individual.

– To own customers queries and relentlessly resolve to their delight.

– Providing excellent customer service, increasing customer retention through good service and promoting the ao.com proposition with passion.

– Managing customers across a number of clients and adhering to their individual processes and KPIs robustly.

– To be trusted to do what’s right and fair for our customers.

– To take pride in consistently achieving personal KPIs

– To be adaptability to change in a fast paced, fun business.

– Listen to our customers and don’t be afraid to be innovative.

What skills do I NEED to have to be successful as a Call Centre Customer Service Advisor – Weekends?

– Customer service

– Dealing with escalating customers

– Show great loyalty to current company- role – length of service

– Resolving customer issues by thinking out of the box

Utterly brilliant benefits as our Call Centre Customer Service Advisor – Weekends

– Not only do we recognise the value of our people, but we like to reward them too!

– 33 days holiday – Including Bank Holidays for the perfect work/life balance (Pro-Rata)

– New Year bonus for 100% attendance – (subject to start date)

– Free breakfasts, snacks & drinks all day, every day, plus heavily subsidised lunches

– A hugely discounted gym membership at Bolton Arena

– Childcare vouchers to take care of the little people

– An enhanced Maternity and Paternity package for those with a new arrival (subject to length of service)

– A cycle to work scheme to encourage wellbeing

– Staff discount on ao.com products

– Contributory company pension scheme

– A world-class management training program

– Our Engage Me programme – we’ll stump up 50% of the cost of any activity you fancy doing with your work friends. So far we’ve done everything from snowboarding to scuba diving.

– Huge companywide social events every year…because we like to play hard as well as work hard

– Make a Difference days – 2 extra days paid leave to spend helping out a charity or worthy cause of your choice

Why not be part of our future as a Call Centre Customer Service Advisor – Weekends and click apply- your career journey starts now!