Customer Service / Administrator (Parcel Delivery)

Customer Service/Administrator – Parcel Delivery/Logistics – Warrington – £13.44 per hour

Do you have previous experience of working within the parcel distribution / logistics industry

Our client based up at Gemini in Warrington is seeking a Customer Service/Administrator to work 11.30am to 8pm – Monday to Friday with some Saturdays and Sundays during peak.

Role

Develop a good understanding of services/products offered by the company
Develop a good understanding of all partner carrier networks and how each one operates
Pro-actively manage the collection activity and log all issues
Track 3rd party suppliers to ensure collections are made to schedule
Take any corrective action where variances are identified
Inform customers of any variation to their scheduled collection
Prepare reports on 3rd party suppliers performance
Assist in the implementation of all new customers
Liaise with customer care to identify customers who may be suffering on going service issues
Provide management with reports
Help collate information for carrier reviews

Experience

of working in a customer facing role
Able to influence
Self motivated
Good interpersonal skills
Attention to detail
Ability to work under pressure
Experience of working in the parcel industry
Good English & Mathematics
Good IT skills – Outlook, Word, Excel
Self motivated