Customer Service Administrator

Our client is looking to recruit a Customer Service Administrator, offices based in south Birmingham.

Job Responsibilities:
As a Customer Service Administrator, you will be:
· Handling inbound calls from both new and existing customers
· Answering queries on a variety of their products and services
· Updating the customer database and putting orders on the internal system
· Ensuring all invoices are accurate and attention to detail is key
· Liaising with contractors and sub contractors on a daily basis and managing their schedules

Preferred Skills:
· Previous experience in a customer service environment
· Good PC skills (Outlook, Word, Excel)
· English and Maths at GCSE standard or equivalent

Personal Attributes:
· Warm and welcoming telephone manner
· Ability to work as part of a team
· Must have ability to empathise and listen actively to customers’ need

Associated Benefits:

· 25 days annual leave

· free parking

· free lunch

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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