Customer Service Administrator

Customer Service Administrator
£16-18,000
Warrington

Our client, a leading provider of automotive parts and components based in Warrington, currently requires an experienced Customer Service Administrator to support their busy sales team in an order processing, sales administration and customer support role. Working in a small team environment in a hands-on, self-managed role, suitable candidates will need to be highly organised with strong all-round IT skills and a muck-in, flexible attitude. You will also need a minimum of 12 months experience in a similar sales support or customer service administration role.

Job Description
The purpose of the role is to act as the first point of contact for incoming enquiries from new and existing customers relating to pricing/quotations, product information, order updates, deliveries, warranties and returns. Key duties of the role will include:
• Answering customer enquiries via telephone, email and fax
• Responding to all incoming emails and sending out requested information, updating details on the customer database
• Processing warranty claims and completing associated paperwork
• Administering returns, arranging for goods collections, organising couriers etc.
• Controlling customer orders, deliveries, replacements and associated paperwork
• Liaising with customers in a timely manner to update on processes and order status
• Maintaining an accurate database and filing system
• Supporting the team with additional sales support and order processing duties

Person Specification
Suitable candidates will need to demonstrate the following:
• A minimum of 12 months’ experience in a busy sales support, customer service, order processing or similar role
• Ability to work independently, with minimum supervision to handle a busy workload
• Strong IT skills, flexibility and a muck-in attitude
• Proactive with initiative and enthusiasm
• First class communication and customer service skills

In return the company offers a Salary: £26,000plus additional benefits. Hours of work are Monday-Friday 9.00am-5.30pm with 1 hour for lunch and free parking on site.

To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately due to the volume of applications we expect to receive, if you do not hear from us within this time please presume you have been unsuccessful on this occasion.

Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.