Customer Service Administrator

A successful high end furniture/interiors company in Fulham are looking for an experienced administrator with excellent customer services skills to join their busy team

The Customer Service Administrator is to be highly organised, and efficient individual who is able to balance the demands of a large workload, a numerous projects while remaining calm, positive, and objective. You must enjoy new challenges, while excited to learn new things! It’s extremely important you understand the importance of attention to detail, and is very numerate.

The Customer Service Administrator will be working closely with the Customer Service Manager to develop all aspects of our Business. This will cover all aspects of service activity from initial contact, to managing a project, to deliver within the time scale. Order administration including order entry, sampling, confirmation of agreement in writing, and all other sales administration duties within the sales business will also be part of the daily tasks.

The main responsibilities are as follows:

Handling inbound telephone calls.
Order entry, special requests & sample requests.
Complaints and returns.
Working with the external sales team, keeping customers up to date with new products and developments.
Providing the best service levels available to customers and the external sales team.
Occasional cover for the showroom (lunchtimes etc.).
Handling ZREA (returns) reports, filing, and processes.
In charge of order reports, ensuring customer are informed of any delays, advising colleagues of required information to fulfil order for dispatch.
Assist Cuttings Administrator when necessary.