Customer Service Administrator
Full job description
Progress Recruitment Solutions
Salary: £26,000 per year
Customer Service Administrator
Central London – Monday to Friday
£20k basic + Benefits
Our client is a globally recognised iconic and classic, fashion retailer. This brand has a long history of quality and today can boast a huge following and a pretty impressive sub culture.
Job Role
Proactively problem solve to support advisors and customer relationships.
To become the focal point of Customer Service telephoned orders.
Across all areas provide administration support to the Customer Service team.
Main Duties
Ensure departments telephones are answered in a timely manner.
Order entry and giving support to your colleagues were necessary.
Ensure sales order details on the system are constantly updated, including the deletion of withdrawn styles. Sending to our customers, withdrawn letters, order acknowledgements and Invoices.
Handling tele sales
Raise invoices and ensure that they are transmitted in a timely manner to the customer base.
Maintenance of returns – monitor / issue returns no’s / raise credits
Fully update on a regular basis both your line manager and your customer base of any prevailing logistic / delivery issues.
Ensure filing is up to date.
Provide support to all team members and cover for vacations undertaking any duties that are assigned to you that fit your skill set.
Monitoring of public complaints coming through from website. Liaising with Quality team as to these issues.
Staff sales and returns.
To apply for this job please visit definitejobs.co.uk.