VIP Customer Service Advisor

Role – VIP Customer Service Advisor

Salary: £26,000 – £26,400 Plus Bonus

Working Hours – 4 on 4 off shift pattern 18:00 – 06:00

Job Summery

To support a first class reservations function to our entire client base, managing their ground transportation needs in the UK and globally. To provide exceptional and proactive customer service and to champion the customer maintaining service levels and quality standards throughout the evening and night.

Knowledge, Skills and Ability

Demonstrate a passion for exceptional customer service
Demonstrate previous experience in meeting and exceeding client expectations and handling client requests
Demonstrate previous experience of dealing with clients from different cultures and backgrounds and building relationships with clients
Demonstrate problem solving skills, ability to multi-task and work under pressure
Excellent telephone and written communication skills
Experience of prioritising and effectively communicating customer requirements
Must have fluent spoken and written English.
Good UK and Worldwide geographical knowledge
IT literate with ability to use different software applications
Accurate data entry and attention to detail
Flexibility around working hours
Experience in hospitality industry preferred
An understanding of ground transportation industry would be beneficial

Summary of Main Activities or Accountabilities

Act as a main contact for clients in planning their ground transportation needs
Provide pro-active customer service at the highest standards
Support all departments as required including Contact Centre, Platinum & International Services, Roadshows and Events and Service Assurance prioritising workloads as advised by the Night Duty Manager
Liaise with operations, chauffeurs, service partners and clients to ensure the error free completion of all requested journeys
To be flexible and able to take on extra responsibility / duties where necessary
Maintain awareness of service levels and deliver high service standards
To consistently achieve productivity targets
Adhoc administrative tasks