Customer Service Administrator

Salary: £26,000 per year

We have a new opportunity for a Customer Service Administrator to join our clients team in Redditch on a part time basis. 

Responsibilities & Duties

• To control the Technical Support enquiries and action and distribute them accordingly within the business, keeping a track of the outstanding tasks.
• To take ownership of technical enquiries and product faults logged with the Engineering department.
• Deal with the product-based customer complaints.
• Ensure the efficient operation of Goods Return Procedures and progress towards objectives and targets.
• Assist the Engineering Manager in their day-to-day duties.

Key Skills & Qualifications

• Impeccable attention to detail and organisation.
• Customer service experience is desirable.
• Ability to work both on own initiative and as a constructive member of the Engineering team.
• Be proficient on Microsoft packages such as Excel, Word, Outlook etc.
• Have a professional phone etiquette and be able to communicate information clearly and confidently.
• Be driven, self-motivated and willing to learn.

Part Time (09:30 – 14:30)