Customer Service Administrator

Salary: £26,000 – £27,600 per year

Customer Service Administrator
Location- Mansfield

Hours Mon-Fri 8am -4pm or 8am-5pm
Salary: £26,000 – £27,600per year

We are looking for a Customer Service Administrator to act as a pivotal point of contact for this busy training department.

The role will involve coordinating and providing administration support for training courses including:

• Dealing with general enquires, bookings and cancellations
• Managing customer through the training and assessment process.
• Meeting and greeting attendees
• Producing course handouts and training paperwork to delegates
• Producing certificates and obtaining course feedback
• Organising venues and refreshments
• Booking online courses and examinations

The ideal candidate will have:

• Previous administration/reception experience
• Good knowledge of Microsoft packages
• Strong customer service skills
• Good organisational skills with the ability to work on own initiative

Key words: Reception/Administrator/Customer service