Customer Services Advisor / Helpdesk (Logistics)

�17,500 + benefits
Warrington
Full Time, Permanent � Night Shifts
Our client, a well known name in the transport & logistics industry in the UK, are looking for an experienced customer support advisor to join their team.
Warrington is a�commutable distance from: Altrincham, Partington, St Helens, Widnes, Lymm, Birchwood, Culcheth & Irlam
�Experienced in customer service you’ll act as the point contact for the customer and drivers on the day delivery ensuring all queries are dealt with in a timely & professional manner.
Act as a first point of contact for all drivers adhering to KPI targets
Create & complete excel reports on daily figures
Report all late collections/ liaising with internal teams
Deal with any returns, shortages or damages
Escalate any issues resulting in failed deliveries
Organise redelivery of any goods adding on any costings
You will have:
Proven customer service experience
Proven experience in working towards KPI targets
5 GCSES grade ‘C’ or above or equivalent
Excellent communication skills
Excellent IT skills (MS packages)
Hours of Work:
Night Shifts covering 6am � 6pm, working 5 days out of 7
If you cover a Saturday or a Sunday you will get a respective week day off.
You could be working as a Customer Service Advisor, Call Centre Advisor, Helpdesk Advisor, Customer Service Assistant, Customer Service Coordinator or Call Centre Coordinator
In return this is an excellent opportunity for someone to progress within marketing for a well known prestigious organization. Salary �17,500 + benefits
Rullion Resource are acting as an employment business with regards to this vacancy.