Customer Service Administrator

Salary: £26,000 – £26,400 per year

02227 – Customer Service Coordinator – Poole- £26,000 – £26,400 per year

Job Description The customer service co-ordinators are responsible for supporting the activity of the customer service department, dealing with and responding to customers and engineers to provide a comprehensive support and customer care service. You will be handling requests for information, processing orders, generating quotes, invoicing, dispatching of parts and the overall co-ordination of field engineer activity.

The successful candidate will ideally have skills, experience and qualifications in the following areas:

Experience:

• Strong customer service experience

• Experience of delivering a high level of customer care

• Worked with multiple sales channels and teams

• Worked in a customer service team or similar environment

• Worked in a highly organised environment with strong administrative experience

• Invoicing experience

• Complaint Handling

• Experience with Microsoft packages including Navision and CRM Dynamics

Skills:

• Excellent communication skills (Essential)

• Be enthusiastic, credible and dependable (Essential)

• Work at all levels with our Customers, Engineers and Distributors (Essential)

• Be focused and goal oriented (Essential)

• Have good organisational skills (Essential

) • Impeccable attention to detail (Essential)

• Be able to work with teams or independently (Essential)

• Be inventive and resilient (Essential)

• Ability to multi task (Essential)

• Have excellent IT skills (including Outlook, CRM, MS word and Excel) (Desired)

• Be able to achieve high customer satisfaction (Desired)