Customer Data Administrator
Full job description
Huntress Group
Salary: £26,000 per year
An exciting opportunity for an experienced Administrator to join a leading utilities company based in Leeds centre. This highly successful and growing organisation is looking for someone with excellent customer service skill and previous administration experience to join their growing team. This role would suit someone who is looking for a fast paced and varied position.
The Role:
Title: Customer Data Administrator
Salary: £26,000per year
Responsibilities include:
Ensuring all new starts, renewals, deemed and any other change to contracts are set up accurately and within agreed timescales
Ensuring that all processes are operated in a timely and efficient manner in accordance with current business and industry practices
Responsible for the issuing of welcome packs and the receipt of any missing data, and the issuing of commission letters, renewal letters and copy invoices
Liaising with customers, consultants and brokers as well as third party industry bodies
To investigate and identify potential change of customers and to processing
Resolving data mismatches in contract information, where internal systems are not aligned
Responsible for validating and resolving reported vacant and non-consuming exceptions
Ensuring management and the team are kept up to date with issues and escalations are carried out in a timely manner
Ensuring all systems are updated accurately and all reports are subsequently delivered on time
Ensuring compliance with industry standards including management of industry exceptions
Ensuring a high level of customer satisfaction
Achievement of all KPIs and objectivesTo be successful in this position you will require:
Previous customer service experience
Strong numerical skills
Microsoft Office proficient
Proven record of excellent customer service
Able to produce accurate work within tight deadlines
Excellent organisational skills
Who we’re looking for:
The successful candidate will be customer and results focused with excellent attention to detail. The candidate will be self motivated with the ability to manage conflicting priorities and build positive relationships. The successful candidate will have exceptional communication skills and will be committed to providing the highest possible standard of work.
Our Client: A leading utility company
Hours: Full time
Location: Leeds centre
Huntress Group does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role.
To apply for this job please visit definitejobs.co.uk.