Customer Care Spares Administrator

A reputable Leading Manufacturing company are looking for a Customer Care Spares Administrator to support their team.

Your role will involve the following:

– Process incoming customer purchase orders into SAP in an efficient and timely manner.
– Create quotations in SAP as per customer requests.
– Process requests for returns and repairs in an efficient and timely manner.
– Create Total Care Contracts (TCC) in SAP.
– Liaise with the Shipping department to ensure sales orders are dispatched and invoiced.
– Ensure all telephone calls received are handled in a professional manner.
– Assist the Operations Manager – Spares to achieve department goals as requested.
– Be responsible for a specific region of Sales and Service(SAS)centres and ensure their requests are processed accordingly.
– Build rapport and strategic partnerships across your specific region of responsibility.
– Attend and actively participate in department, division and company meetings.
– Attend all required training sessions.
– Participate in systems testing for new developments as advised by your manager.
– Ensure customer requests in the Help desk system are resolved in an efficient and timely manner.
– Generate invoices for service visits by field engineers.
– Provide back up and support to fellow team members when required.
– Ensure customer complaints are given the utmost attention and steps taken to resolve the issue as quickly as possible.

Ideally you will have a good level of education and be proficient in using SAP.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.