Part Time Customer Service Administrator

Part Time Customer Service Administrator

Burnley

Permanent – 20 hours per week (1.30pm – 5.30pm)

£26,000 per year

Cummins Mellor are working on behalf of an award winning, people centric, spirited, family run business whom have been established for over 70 years. They currently seek to appoint an experienced Part time Customer Service Administrator to join their thriving team.

This rare opportunity arises within a friendly, open plan office environment, offering a bright, quirky and contemporary setting.

With clear core values, my client prides themselves on the high levels of customer service they offer; this is a running theme throughout the business and their employees.

As a Customer Service Administrator your role will include;

* Receiving high volumes of inbound calls from customers and accurately processing orders and making amendments accordingly
* Providing high levels of customer service by offering advice, guidance and assistance to existing clients and potential customers
* Resolving daily administrative tasks, and using a bespoke CRM system to maintain up to date records of activities and account history whilst working in a very fast paced environment
* Working closely and supporting the field based Account managers
* Utilising all calls and building relationships to ensure a full satisfactory service is offered
* Accurately processing customer orders and making amendments accordingly
* Ensuring all client requirements are actioned promptly to ensure a smooth process

The ideal Customer Service Administrator must:

* Have previous Customer Service experience
* Have knowledge of Sales Order Processing
* Be able to prioritise effectively and manage own time constraints
* Be accurate & show attention to detail
* Have the ability to prioritise, juggle tasks and use own initiative

This is a fantastic opportunity for an experienced Customer Service Administrator to join an award winning, people-centric business.

Cummins Mellor is a family run employment agency who have been serving businesses across East Lancashire for nearly 25 years. We pride ourselves on sourcing the highest quality, temporary and permanent candidates for local employers. If this particular role isn’t what you’re looking for then please take a look at our website for other available opportunities.

Due to consistently high volumes of applications, Cummins Mellor are unable to contact all applicants directly. Should you not hear from us within 2 weeks of application, please consider your application to be unsuccessful. We apologise for any inconvenience this may cause.