Customer Care Coordinator

Salary: £30,000 per year

JOB TITLE: Customer Care Co-ordinator

Maternity leave, 6 to 9 months contract

LOCATION: Swindon

SALARY: £25,000 hours

: 08:30am to 17:30pm Mon – Thurs, 08:30am to 17:00pm Friday

An exciting company based in Swindon are looking for a committed and dedicated Customer Care Coordinator to join their friendly Customer Services team, to cover a maternity contract.

If you are passionate about ensuring customers have a great experience and are enthusiastic about learning new skills and developing your abilities, then apply below!

Role:

To support the customer care department and to give purchasers with effective and professional customer care after the completion of their purchases of properties.

• Dealing with incoming calls, post and emails relating to Customer Care.
• Validating complaints and resolving problems quickly and efficiently, seeking

direction where required.

• Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to

resolve issues and make appointments for attendance

• Checking and ensuring work has been carried out to the purchaser’s satisfaction.
• Developing an understanding of the Social Housing Defect Reporting Process, and

assisting with logging defects when required.

• Complying with and upholding company policies and procedures.
• Undertaking any additional tasks as may reasonably be required from time to time.

Attributes:

• Well organised. * Self-motivated. * Team player. * Works well under pressure. * Pro-active. * Flexible and adaptable to change. * Tactful and approachable. * Customer focused.

Next steps…

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.