Customer Support Engineer

Salary: £33,600 – £38,400 per year

On behalf of our Client, we are looking to recruit a Customer Support Engineer. The organisation has a small but effective customer support team, providing equipment and IT installation services as well as remote and ‘on site’ support to UK and international customers. The organisation exports a high proportion of its output and has equipment operating in more than 50 countries worldwide.

Responsibilities

• Installing and commissioning equipment and software products for new clients on windows based systems
• Site working including planned & reactive maintenance and implementation of software upgrades for existing clients.
• Running installation and user acceptance tests on installed systems to industry
• Providing training and remote customer standards.
• The role will include UK and international travel, both short and long haul for varying durations

Experience and Skills

• Previous experience of working in a Customer facing
• IT and Software Installation experience is essential; however product specific training will be given
• Electro Mechanical experience an advantage
• Fault finding and problem solving skills are very important
• Intermediate Microsoft Office and Dynamics 365 skills and advantage
• We are looking for a good communicator with strong customer facing skills and commercial acumen
• An ability to manage situations effectively both as an individual and operating as part of a team
• A conscientious organised approach with good attention to detail and documentation skills
• Must be flexible & enthusiastic towards travel
• Full clean UK Driving License and a current UK

Salary and Package

Salary will be dependent on experience and what you bring to the position. The company also offers pension and healthcare benefits.

This is a full time permanent role.