Customer Care Coordinator
Full job description
Spring Personnel
Salary: £28,800 – £32,400 per year
We are currently recruiting for a Customer Care Co-ordinator to work for a well established company based in Borehamwood.
Purpose:
To manage and deliver the administration process relevant to post contract/handover services to Client/Purchasers for the completion of defects and release of retentions as appropriate.
Duties:
§ Organise the Customer Care Operative’s daily diary, including coordinating works to Open Market and Housing Association properties as and when required.
§ Liaise and organise subcontractors/suppliers works.
§ Log and respond to all correspondence that comes into the Customer Care department by phone, letter, email and fax.
§ Responsible for responding to incoming switchboard and freephone calls in a timely manner to the Customer Care department.
§ Be responsible for the Customer Care telephone system including any relevant recorded messages.
§ Set up new sites and plots on COINS database.
§ Obtain quotes for remedial works, raise subcontractor orders/site instructions via QS, material/plant requisitions and sign off invoices when line manager is not available (subject to authorisation).
§ Track and document the customer’s journey from reservation through to survey completion.
The ideal candidate will have experience of using COINS.
PLEASE NOTE WE ONLY RESPOND TO SUCCESSFUL APPLICANTSSpring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time
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