Collections Administrator

Salary: £15.48 per hour

Office Angels are currently recruiting for a Collections Administrator for our client based in Bracknell.

Role: Collections Administrator

Location: Bracknell

The Role:

The Collections & Problem Debt Management Administrator will be responsible for all phases of collection activity across all the company’s leasing products. You will be part of the Collections Team, ensuring that we support our business & collect on all the revenues generated. The team is highly target driven, with an important customer facing element to ensure our customers get the optimum experience when dealing with the company.

• Daily contact with customers by telephone, e-mail and letter to negotiate payment of any invoices past due
• Effectively handle inbound and outbound collections calls and to respond to all Customer enquiries in an efficient and courteous manner
• Review, monitor and action late arrears cases and meet required case handling productivity levels as set down in department objectives
• Refer customer payment proposals to management with recommendations
• Liaise with external bodies and our panel of asset recovery agents to best assist in the recovery of funds and equipment
• Accurate maintenance of internal systems with an emphasis placed on comprehensive call summary notes
• Comply with all internal company procedures and standards while maintaining service levels
• Comply with all relevant external legislation including Consumer Credit Act, Money Laundering Act, Data Protection Act and the FLA code of practice
• Assist the cash applications team in ensuring payments are allocated accurately to customer accounts and that Unallocated Cash levels are kept to a minimum

The ideal candidate:

• Previous experience in a collections/debt recovery based role would be advantageous
• Experience and knowledge of Asset Finance/Vendor Programs beneficial
• Good knowledge and understanding of the various types of liquidation/bankruptcies would be advantageous
• To be able to demonstrate strong customer facing negotiation skills
• Excellent analytical and administration skills with demonstrated strong attention to detail a definite requirement
• Ability to build strong working relationships with both internal & external partners
• A committed, enthusiastic and flexible approach at all times
• Proficient in Microsoft Suite
• Ability to work unsupervised and use own initiative

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.