Collections Agent

Do you have collections experience? The have a look at this job!
The purpose of this role is to maximise the collection of overdue debt and provide a professional and informative primary point of contact for all customers whilst maintaining the highest level of customer service.

Our client is a well respected organisation, based in bright and professional offices, right in the heart of the city.

Main Duties
To process inbound and outbound calls, contacting customers with overdue accounts to negotiate prompt payment within defined timescales.
Dealing with aspects of a litigation focused debt recovery process on behalf of our clients.
Ensuring all relevant processes are followed with dates diarised and followed up in a timely manner in line with client service levels and court processes.
To record all customer contact accurately on the system.
Treat all customers fairly, professionally and at within legislation and codes of practice.
Deal with general account enquiries and take routine payments from customers.
Update account information (address / contact details, bank details and payment method).
Liaise with other departments on behalf of customers to resolve problems.

You must be confident dealing with clients and have good communication skills and be able to demonstrate a high level of customer service. A team player you will be looking to join a well-respected organisation in which you will find a supportive working environment and excellent routes for career progression

The successful candidate will have experience within a telephone based collections role. You will have a positive telephone manner and assertive negotiation skills whilst being a good communicator. Previous knowledge of a consumer or financial market would be advantageous

In addition to your competitive basic salary we have an exciting benefits package including a contributory pension scheme, critical illness cover, health cash plan, death in service, discounted legal services, 25 days hols (this increases with length of service), discounted online shopping, season ticket loans, childcare vouchers

If you are luck enough to be successful, you will need to pass a credit check and basic CRB check
If all of this sounds good – then send an up to date copy of your cv to