Call Centre Customer Services / Arrears

JOB DESCRIPTION

A Collections / Arrears Advisor’s role is key to the business in providing exceptional Customer Services and resolutions to debtors whilst following company policy guidelines.

All candidates need to have a minimum of GCSE English and Maths passes in the education. Good strong telephone manner and assertive.

You will undergo a test in Maths, English and IT.

You will be working as part of a team, dealing with a variety of outbound and inbound calls from customers who are experiencing financial difficulties. Agreeing re-payment plans and offering customers options and guidance on their finances.

Main objectives

* To receive incoming and make outbound calls to customers in arrears via our automated & manual dialling system.
* Negotiate affordable payment plans with customers that are acceptable to both the company and the customer.
* To comply with regulatory and company policies at all times.
* Handle each call in the correct manner and have the ability to relate to people from a variety of backgrounds.
* Be persuasive, persistent and self motivated
* Use negotiation and persuasion skills to gain customer commitment
* Taking ownership of queries and complaints, avoiding the need to escalate to a manager.
* Updating system records accordingly ensuring data is accurate and factual.
* Administer and maintain customer agreements

What you’ll need

* Previous collections experience is preferred or customer services experience will be considered
* Strong negotiation skills
* Confident telephone manner
* Attention to detail
* Ability to work under pressure
* Confidence in decision making
* Successfully clear a credit check

All applicants must be available to work a rolling shift pattern between the hours of 9am to 8pm Monday to Friday and 9am to 2pm Saturday. (2 Saturdays in a 4 week period). Shifts are 9am to 3.30pm Monday to Friday Week 1 and then 12pm to 8pm Monday to Friday plus Saturday 9am to 2pm Week 2.

Entry Salary: £26,000per year with immidate start

Interaction Recruitment is acting as an employment business in relation to this vacancy
Due to the volume of applicants we receive we can only contact those candidates who best suit the needs of our client