Customer Service Administrator (Social Housing)

Administrator (Social Housing)

My client, a national social housing company, are looking for an experienced Customer Service Administrator to join their team. The successful candidate will be doing a permanent position in their office in Nottingham, along with a structured route for career progression.

Personal Profile

Must be confident and professional with excellent leadership skills. Ideally will have experience implementing new systems in the work place in order to be able to grow this new region of the busines. Candidate mush have excellent verbal and written communication skills along with an excellent telephone manner.

Administration

* Provide an administration service as required by departments within the office
* As instructed – prepare letters and documentation for all departments and ensure these are collated in a timely manner in accordance with administration processes
* To undertake general photocopying and administration duties as directed
* To keep on top of the work that you are allocated and to ensure that you monitor and review on a regular basis
* To take ownership of tasks which are allocated to you and to communicate concerns to the relevant managers
* To collate reports and provide information for the construction and technical departments as needed
* To ensure that any invoices are processed through to the central finance department
* To respond to any enquiries that come in to the department in a prompt manner
* To co-operate with members of the team and provide excellent level of service paying close attention to detail
* To cover reception duties when required ensuring full service provision

Technical / Construction Admin Tasks

* Develop system for receiving, storing and distributing internal/external drawing amendments
* Produce audit trail of letters and drawings issues
* Copy drawings as and when required
* Archive drawings as and when required.

Filing

* Keep filing up to date both within external filing and shared drive.
Telephone
* To deal with telephone enquiries received from internal and external customers
* To relay messages, where required, and with prompt response
* To answers all phone calls promptly and politely.

Key Skills, Knowledge and Experience

Excellent IT skills including knowledge of Microsoft Packages
* Demonstrates excellent Communication skills
* Ability to be resilient and adaptable to change
* Able to introduce new ideas and approaches that improve work performance.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more please today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants, therefore if you have not heard from us within two working days then unfortunately your application has not been successful on this occasion, however…we will register your details for consideration against future opportunities.

Linsco are an Equal Opportunities employer, acting in the capacity of an Employment Agent for this position. All applications will be dealt with in the strictest confidence.