Back Up Specialist – 2nd Line

Back Up Specialist – 2nd line

Basingstoke, Hampshire

Up to £30,000

This is fantastic opportunity for you an experienced 2nd line Back Up Specialist to join a leading IT Support company based near Basingstoke, Hampshire. This is role as an important function within the After Care division ensuring that the client base receives outstanding service and attention. There will be constant communication with clients and internal colleagues. The majority of the interaction will be of a technical bias and although training will be given, a strong understanding of Windows Server 2003 – 2012, VMware and SAN/NAS storage platforms is vital.

Role Description

The 2nd line Backup Specialist will be responsible for utilizing their technical knowledge and abilities to assist clients with their backup and recovery requirements. The role demands an obsessive attention to detail and an appreciation of the importance of managing data.

It is an expectation that the backup specialists will provide daily on-going support to the senior/3rd line backup specialists.

* Frequent interaction with EVault technical support, service delivery and sales teams.

* Responsible for assisting the senior backup specialists in maintaining the backup and recovery infrastructure (hardware, software, etc) and the data retention and recovery services we provide our clients

* Specialists are tasked with management of storage hardware utilized within the backup infrastructure

* Configuring various server and workstation Operating Systems (Windows & Linux)

* Specialists will assist senior specialists in making recommendations for changes to the backup and recovery infrastructure

* Specialists are responsible for documenting all aspects of the backup and recovery infrastructure and maintaining the documentation

* Specialists are responsible for documenting and maintaining all procedures relating to backup and recovery tasks

* Specialists will work with client management to ensure contractual backup limits on an individual customer basis are not being exceeded and managing any overages

* Work directly with clients whenever issues or problems arise with backup and restore operations to ensure SLA’s are adhered too

* Will show a desire to take on new technical and non-technical challenges with the goal of expanding their individual skills and abilities

* Assimilate and present in documented format SLA statistics and other key department data

* Proven hands on networking experience

Essential Candidate Skills

* Shift/schedule flexibility

* Excellent troubleshooting skills

* Ability to prioritize and work around deadlines

* A thorough understanding of quality client service

* Excellent organizational skills and ability to adapt easily

* Ability to work unattended

* Ability to work under pressure

* A thorough understanding of quality client service

* Excellent organizational skills and ability to adapt easily

* Outstanding problem solving skills

* Able to work in a methodical and documented manner

* Good communication and interpersonal skills and ability to work well within a team

* Must be flexible, dependable, and able to multitask with priority

* Ability to communicate effectively through written communication

* Willing and able to learn new job functions

* Proven hands on experience with Microsoft Windows Server

Essential

* Proven hands on experience of Windows Server 2003 – 2012 and Active Directory

* Proven hands on experience of NAs and SAN technologies

* Proven hand on experience of VMware

* Experience working within a process driven environment

* Able to work in a methodical and documented manner

* Familiarity with MS Office suite of applications including Word, Excel and Outlook.

* Basic networking knowledge

Desirable

* MS Exchange and SQL administration experience

* Oracle administration experience

* Background in Enterprise backup and recovery environments

* Experience with NetApp and EVault