2nd Line Support Engineer
Full job description
Orbis Resourcing Ltd
Salary: £30,000 – £36,000 per year
2nd Line Support/Technical Engineer/ Technical Support Engineer/ Desktop Support Engineer//IT Support Analyst/IT Support Engineer
Our Client, an IT Solutions company, is looking to recruit a 2rd Line Support Engineer in Barnet, London on a permanent basis.
Role: 2nd Line Support Engineer
Salary: up to 30,000 per annum
Location: Barnet, London
Profile:
The successful candidate should have outstanding people skills, excellent commercial and technical awareness and high standards of professionalism to join this successful team. Work experience in the Healthcare sector an added advantage.
Job Purpose:
• To provide second line helpdesk support to clients, assisting them with hardware and software problems via phone and email
• Visit client sites to assist other technical staff as well as to perform installations/repairs and resolve technical issues
• Assist with the processing of client equipment
Duties & Responsibilities:
• To provide 1st/2nd line technical support; answering support queries via phone and email
• To maintain a high degree of customer service for all support queries
• To log all calls on the call logging system
• Respond to enquiries from clients and help them resolve any hardware or software problems
• To effectively manage all logs assigned to him/her
• To escalate more complex calls to the relevant IT Support member
Skills/Attributes Required:
Essential Skills:
• Experience of a call centre environment
• Windows Server
• Exchange
• Wintel
• Active Directory
• Networking – Routers/Switches/Firewalls (Beneficial)
Attributes
• Excellent telephone manner
• Good written and spoken English
• Good understanding of PC hardware set-up and configuration
• ‘Hands-on’ approach and willingness to learn and teach
• Flexible, pro-active approach
• Prepared to own the problem
• Calm under pressure
• Good Team player
• Good customer service skills
Advantageous:
• Virtualisation experience
Qualifications:
• Microsoft Qualified
Send your CV ASAP – Further Details on Application
Orbis Resourcing Ltd acts as an employment agency and an employment business.
2nd Line Support/Technical Engineer/ Technical Support Engineer/ Desktop Support Engineer//IT Support Analyst/IT Support Engineer
To apply for this job please visit definitejobs.co.uk.