Helpdesk Analyst – 1st Line / 2nd Line Support – Legal Experience
Full job description
Marcus Donald People
Salary: £180 – £240 per day
Helpdesk Analyst – 1st Line / 2nd Line Support – Legal Experience
Central London
6 Month Contract – £180 – £240 per day
I am currently recruiting for a Helpdesk Analyst to work for a prestigious law firm based in Central London. I am looking for someone who has previous consistent experience working as a helpdesk analyst essentially within the legal sector and has a good background of 1st / 2nd Line responsibilities. You would be working in a team of 15 and responsible for full user support.
You will also need to be able to handle yourself well in a busy environment whilst providing excellent customer service to the users throughout the company.
Key Skills required for the Helpdesk Analyst:
– Active Directory
– Windows 10
– Ticket Logging
– Mobile Support
– Troubleshooting
– Must have Microsoft Office (Word)
– Must have previous experience in legal sector
Apart from the technical skills required you will also need to be reliable and able to work this evening shift on own initiative and have an ability to liaise with users from ground to board level.
Helpdesk Analyst – 1st Line / 2nd Line Support – Legal Experience
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