AV Support Engineer / Technician

Salary: £42,000 – £48,000 per year

Our client is looking for an Onsite AV Support engineer/technician to act as first point of contact with a Financial Services client.
You will need to be capable of a high level of white glove customer service with excellent front-of-house skills.

Basic day to job function
• Room sweeps, document issues that cannot be resolved immediately are entered as tickets
• Scheduled support for basic VC calls
o i.e. point to point within client, join Teams calls
• Unscheduled conference room support, basic
o May not be able to resolve the issue, but can find a workaround to get the meeting started and report the issue to higher tiers for resolution
• Information gathering for documentation initiatives
• In-person resource for AV testing
o e.g. IT pushes new Cisco firmware and needs to place test calls from each room
• Join Webex calls as an attendee to verify quality and report issues to host
o Backup co-host can be supported as well but requires credentials
• Monitor AV ticket queue and resolve issues within skillset
• Coordinate repair of equipment under a support contract
• Create backup recordings of attended Webex events
• Trim system-generated Teams recordings in Stream, Webex recordings in Webex

Above where needed, plus:
• Follow up on open tickets from room sweeps
• Unscheduled conference room support, advanced
o More likely to resolve the issue, but can find workaround to get the meeting started and report issue to higher tiers for resolution
• Information organisation for documentation initiatives, create basic documentation
• Join Webex calls as co-host to assist with tech support (credentials required)
• Serve as host on small to medium Webex calls (sub-250 people) (credentials required)
o Coordination with call stakeholders
• Manage and monitor EMEA equipment inventory
• Occasional install/uninstall/troubleshooting on out of support equipment
• Work with IT staff in remote EMEA offices to maintain their AV systems, coordinate testing and repairs

Some European travel will be required for support on other client offices
DBS checks will be performed for onboarding.

Supported Products
Cisco VC
Crestron Airmedia
Creston DMPS
Shure microphones – Shure MXA
Room schedules – Extron

A MUST customer services – good front of house skills
Good potential for career development with an award-winning employer that values their team.