AV Field Service Engineer

Salary: £36,000 – £42,000 per year

Do you want to work for a dynamic, success-driven company that attracts and inspires talented people to give their best. We bring together complementary, state-of-the-art services creating unified, business-grade solutions for our clients. We believe in giving our staff the space to express themselves within their role with the reassurance that they have a full support network behind them when needed.

Job Description

This role is responsible for maintaining high levels of customer service. This position will see you becoming an integral part of the support desk team where you will be mainly tasked with travelling to our customer sites to resolve and fix technical issues. The ability to work flexible hours, under pressure, be proactive and to think outside the box whilst staying calm is a must. You’ll be able troubleshoot, triage, identify, and fix issues, whilst keeping the end user and our internal helpdesk informed of the progress.

Reports to: Service Manager

Remuneration: TBC

Hours: 40 per week

Key Duties:

Preventative maintenance on AV equipment at customers sites
Fault finding and troubleshooting on AV Systems at customers sites and repairing AV systems
Building relationships with clients to ensure Service Contracts are renewed.
Bench repairs to equipment if possible or organisation for collection and delivery to manufacturers.
Responsible for ensuring that the equipment serviced is safe for use and that the quality of work carried out is of the highest quality
Assist with Installation projects when not on service calls.

Skills & Experience:

Excellent internal and external communication skills
Attention to detail and organised nature
Demonstrable experience within a customer facing service role
Experience working within a timeframe, against standard SLA and adhering to SLAs and legal terminology.
Must have strong AV Technical experience, with extensive experience of troubleshooting, workarounds and fixing AV faults
BAU Support experience
Customer service focused
High levels of AV equipment knowledge
Systems experience (Crestron/AMX/Extron/QSC/Logitech/Poly)
Remote Management tools experience (Utelogy/Barco CMGSFusion/RMS/Solarwinds/Avedia Server/TMS/Resource manager)

Qualifications:

Essential: Customer Service & a Technical Audio Visual background

Desired: Varied technology background, Avixa CTS/ CTS-i/ CTS-d

[NB – This Job Description provides details of the key responsibilities of the position. You may be asked to undertake other duties as required of the role.]