Field Service Manager

Salary: £42,000 – £48,000 per year

02691 Field Service Engineer Manager Manchester, Leeds, Sheffield, Bolton, Bradford £42,000 – £48,000 pa

Job title

Field Service Engineer Manager

#Regional Service Manager

#Engineering Manager

#Regional Service Manager

#Facilities Manager

#Estates Manager

#NHS

#RSM

#white goods

#appliance

#appliance

#domestic appliances

#domestic appliances

#white good

#white goods

#Hvac

#refrigeration

#air conditioning & refrigeration

#commercial heating

#heat pump

#heating

#heating ventilation & air conditioning

#heating ventilation & air conditioning

#hvac service engineer

#Refrigeration

#chiller service

#Autoclave r

#pumps and motors and plumbing engineer

#Electro Mechanical

Location

Manchester Leeds Sheffield Bolton Bradford

Manchester, Greater Manchester, North West England, M20 2GB

Leeds, West Yorkshire, Yorkshire and the Humber, LS1 2ES

Sheffield, Yorkshire and the Humber, S1 2GH

Bolton, Greater Manchester, North West England, BL1 2LB

Bradford, West Yorkshire, Yorkshire and the Humber, BD16 1QR

Employment type

Full time permanent employment

Overview of company

We are one of the leading manufactures of washer disinfectors

Purpose of position

Due to expansion we are looking to recruit additional staff

Industry

Engineering

Specialisation

This role will be field based working from home location. Leading a team 10+ engineers distributed throughout a geographic area of the UK with additional support links to our international distributer network. Reporting to the Head of Service working closely with the Customer Support team to develop and improve our service delivery.

Responsibilities

Improving staff personal development, you will motivate and drive the engineers and the Senior Service Engineer through training, mentoring, performance management, audits, improving efficiencies and H&S programs.

This role will require close relations with other internal teams providing informative feedback and reports on service and product performance. You will ensure SLAs are within agreed targets and action is taken to recover any slippage.

Assist with the development and implementation of best working practice throughout the team, building our knowledge base and service manuals to provide an efficient electronic and telephone support service delivering world class service to our clients here in the UK and our overseas market.

This role will require regular contact and meetings with the Head Office team, Directors, Head of Service, Senior Service Engineer, Service Engineers, Account Managers, and clients.

You will engage with and work closely with the sales team and drive sales opportunities through the service team and the wider business.

You will carry out regular visits to high profile clients to build trusted relationships and manage their asset portfolio leveraging future repeat business through long term ownership.

Promoting a positive “can do” attitude, resilience, and responsiveness in the organisation by being open and honest about challenges, and the actions required to address unexpected developments.

There may be a degree of travel abroad to support our overseas distributers providing support, training, auditing, and mentoring of all technical aspects of our products and the commercial aspect of the support and service delivery.

Experience/ skills required

Previous experience of managing field service engineers

Proven track record in technical support (preferably field based).
Experience on product a strong advantage.
Electrical fault-finding experience
Mechanical fault-finding experience
Plumbing installations/repair

Full UK Driving License

Covid Vaccinated

Salary

£42,000 – £48,000 pa

Salary cont.

(OTE + benefits)

Company car, phone, and laptop

25 days annual leave + public holidays

Company pension scheme

Life insurance

Health & Dental

Qualifications

Candidate must hold a degree/HNC and be able to demonstrate formal management training and successful implementation of Service Support processes. The candidate must have a stable employment history with a successful track record of managing a similar team structure with a minimum of 3 years’ experience in a field service management role. Experience and knowledge of compliance and/or NHS estates management would be advantageous.