Aftersales Service Administrator

We have a new opportunity for an After Sales Service Administrator.

The successful candidate will be responsible for providing administrative

support to the After Sales Service and Technical Support team for our client’s UK and overseas

Customers.

The role will centre on administrative tasks related to the co-ordination, processing

and invoicing of site service visits, warranty returns and technical support enquiries.

Job Specification

Ensure all daily service visit requests and product warranty returns are processed accurately

and in a timely manner using internal I.T. systems.

Provide excellent customer service by being helpful, professional and courteous at all times in

the resolution of telephone queries from customers, sub-contractors and colleagues.

Ensure supplier invoices and invoices for chargeable works are processed accurately and to

agreed deadlines.

Manage stock levels and arrange product returns from sub-contractors and customers on a

daily basis.

Administer and manage email or phone requests for Technical support from customers with

Technical Advisors within the department.

Support the management team with reports and data analysis on service activity as required.

Competencies

Excellent customer service skills and telephone manner
Good organisational skills and able to work to deadlines
Capable of building relationships and communicating at all levels
Excellent verbal and written communication Skills
Good I.T. skills and high level ability with spreadsheets
Proven experience with all MS Office applications (Outlook, Excel, Word, and Powerpoint)
Ability to analyse data and prepare management reports and presentationsThe Candidate

The ideal candidate will be a positive and proactive customer focused individual with strong

administrative and customer service skills. You will need to be an effective communicator and

take personal responsibility for ensuring service works and warranty returns are arranged

efficiently and in a timely manner. The successful candidate will need to be well organised and be

able to prioritise their workload effectively. It is anticipated that the successful candidates will be educated to HND/Degree standard or be able to provide evidence of further educational achievements or professional development.

Previous experience in a technical administrative or after sales service role would be preferable.

Company offer excellent career progression and benefits!