Account Manager

Account Manager

Salary – £42,000-£54,000

Start Date – ASAP

OUR IDEAL CANDIDATE

We’re city-obsessed, irrepressible anthropologists who prize inspiring, insatiable inquisitive, cultural explorers with charismatic personalities who love to find and champion bold and original thinking.

We seek an entrepreneurial and collaborative go-getter who is passionate about breaking new ground and helping to mentor junior members of account teams while overseeing the highest level of delivery to a new roster of clients. A core aspect of this role is working with the partners, new business and PR to court new clients into the agency.

Although you have a handle on experiential and print production you have a firm grasp of today’s integrated communications landscape and aspire to co-create integrated brand experiences where channels and formats speak to each other. You have excellent communication, organisational, presentation and interpersonal skills, all fundamental to the way you form close bonds with the team and clients. You like being out in the field, staying close to your clients, anticipating and interpreting their needs, attending to them personally in a way that maximises perceptions of, and opportunities for the agency. Your positive attitude well equips you to identify and adapt to internal and external business’ challenges and to calmly manage multiple stakeholders needs and issues.

Naturally inquisitive, you challenge yourself to thoroughly investigate briefs, looking beneath the surface to get to the heart of business problems which you can concisely and clearly brief into the agency.

A true team player and motivator, you’re willing to roll up your sleeves, make a round of tea, ready to go the extra mile to get the best results. You also share the qualities that drive all truly great client service teams – you’re highly culturally curious, passionate about the world and what you do, and love people.

THE ROLE NOW

In a nutshell, we are looking for a confident, resourceful and entrepreneurial individual who will become a pillar of the account team, helping us establish the company as the ‘go-to’ agency at the forefront of strategic branding and integrated communications within our target sector. They will achieve this by raising the bar, delivering exceptional levels of personal service and added value to our clients, exceeding their expectations and building our agency’s reputation above that of our competitors.

Reporting into the Account Director as directed by the Head of Client Services, the successful candidate will liaise between client, agency and suppliers, overseeing projects on a daily basis, ensuring that they run smoothly to achieve best results. Therefore, the role requires strong people management skills as the Account Manager must manage upwards as well as downwards, motivating the agency team and absorbing anxieties to resolve potential conflict, while also helping to mentor junior account staff that report into them.

The Account manager will also work with the lead strategist, undertaking research to help create presentations with the ultimate goal of developing well-rounded marketing skills to the point where they can help devise marketing plans and strategies. Over the longer term they will also be expected to pitch to clients, so developing a confident and diplomatically assertive attitude is necessary.

This is a fast-paced role that is both demanding and fulfilling. It has a direct upward career path to Senior Account/ Client Service roles and sometimes, laterally into strategic and business development capacities.

REQUIRED EXPERIENCE

Background in design lead marketing communications agency or similar role client side within property development or hotel sectors

Minimum three years’ consecutive experience in account handling role with two years’ experience in property or hotel sector

Demonstrable track record of working with and managing quality design, print, press advertising projects

Experience of managing project budgets up to £300k including financial control and reporting

A record of helping to develop outstanding high-end creative that delivers against well defined strategic and commercial goals

SKILLS AND ABILITY

Day-today account handling and project management including:

Managing client and supplier relationships

Client and team liaison including establishment of briefing documents

Preparation of timelines, scheduling, budgets, proposals including stakeholder negotiation -! Financial management and profitability reports

Print and digital production management – internal debriefs

Internal / external client status and contact reports – Quality control of all work that is submitted to clients

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